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FAQ

  • How do I measure my ring size?
    There are a few different ways to measure finger sizes, whether it is a ring for yourself or a secret ring for a surprise proposal. Please read our blog post all about ring sizing here.
  • What's the difference between the different metals offered?
    The main difference between 9ct and 18ct is the precious metal content. 18ct has double the amount of pure gold - 18 parts out of 24 as opposed to 9 parts out of 24. This makes 18ct it more valuable and gives it slightly different properties, for example it is a richer yellow colour, a heavier metal, and less brittle. To learn about metal choices in more detail read our blog on this subject here.
  • Do rings come with a warranty?
    Yes, Solid gold items including engagement rings come with a 2 year warranty. Click here for more information on our warranty policy.
  • Do you offer customisation options for your wedding rings?
    My wedding ring collection is still in progress so most of the wedding rings I currently make are custom made. Please get in touch if you are interested in purchasing a wedding ring.
  • Can I see the rings in person before making a purchase?
    As I live in rural Herefordshire and do not currently have a showroom it is not possible to see the rings in person. However if you would like to see more of a particular ring, feel free to get in touch and I would be happy to send more videos via WhatsApp.
  • Are the gemstones ethically sourced?
    Yes, I strive to only work with ethically sourced gemstones. The diamonds I use are 'conflict free' in line with the Kimberly Process, and the sapphires I use are fully traceable and come from mines with fair labour and environmentally sustainable practices.
  • Are the rings made of ethically sourced gold and platinum?
    Yes, the gold and platinum used to make the rings is 100% recycled.
  • What is the return policy for Kiya Corrales jewellery items?
    If you are not happy with your jewellery or you have received a faulty item, you can exchange it or get a full refund. Please see my Returns Policy here.
  • What's the lead time on engagement rings?
    'Ready to Ship' engagement rings will be posted within 2-4 working days using an insured next day delivery service. If resizing is required please expect a 2-3 week shipping delay. 'Made to Order' engagement rings take 4-6 weeks for items to be ready to ship. Bespoke engagement rings will take up to 8 weeks from when the design has been finalised. (If a shorter deadline is required let me know and I will accommodate if possible).
  • What's the process for bespoke commissions?
    Please see my Bespoke Jewellery Process here.
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